Returns

Customer satisfaction is extremely important to us, so if you are unhappy with your order please contact us by phone (01483 921725) or email online@printmykit.co.uk with your order number to hand.

As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty. Please return any faulty goods to us within 30 days of receipt for investigation. Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification".

Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size, for example a medium produced by Fruit of the Loom may differ to a medium by Gildan. On every product there is accurate sizing information for that item under the ‘Sizing Details’ tab.

This will give you the information you need to make a decision on the sizes you wish to order that product in. Once a garment is personalised we can only accept returns based on sizing issues if the product does not measure what we say it will on that items size information. If you receive garments that do not measure what we say, please contact us where our customer service team will be happy to help.

All personalised items from Print My Kit are made to order so cannot be returned.

Blank products can be returned to us within 14 days of delivery for a refund of the cost of the item less a 20% handling fee. Please contact Customer Support with your order number if you would like to return blank items and they will provide further instructions.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.